shipping policies I really love shipping by USPS priority mail. It's quick, and the [ost office provides secure mailers so there's no hidden costs to the customer for shipping and packaging supplies. USPS offers free e-delivery confirmation with Priority Mail as well, so there's the additional security of being able to track your package. We do not insist on insurance for packages under $50 with priority mail because it's generally very reliable. However, we will only replace an item if the delivery tracking shows that the item has not been delivered. Some customers prefer first class mail, especially if they are just ordering one item. To accommodate our customers, we offer first class shipping as an option However, please be aware that in this case, we will not be responsible for packages once they are in the postal system. We strongly encourage mail insurance to protect both ourselves and our customers. We love having happy customers on every continent. If you are outside the US, we prefer shipping via USPS Global Priority. You will only be charged for actual shipping. Insurance is required on international orders. return/exchange policies I want my customers to be completely happy with their Little Turtle Knits products. I hope you will contact me in the event you have a problem after receiving your order, although problems to date have been extremely few. Because we are a custom order business, and a very small one at that, it is difficult for us to accept exchanges or refunds if you change your mind. No returns will be accepted without prior authorization (via email) from me. Once a custom order is begun, there will be a percentage-based labor fee if you change your mind for any reason. Please ask us before ordering if you have any questions to avoid disappointment when your order arrives. As a custom design, custom order business, we will try to work out any problems you have, at our discretion. But please respect our position as a small work at home mama business.We cannot accept returns or offer exchanges on items that have been used, washed and/or worn. We also cannot accept returns or exchanges on patterns. Our primary goal at Little Turtle is to have happy customers, so please let us know how we can assist you. If you have any questions, please contact me. I welcome any suggestions you have about this site and improvements you would like to see. copyright policies This
website is protected by copyright, and all rights
are reserved. That means everything- images, text,
patterns, the whole shebang. Don't use it if you
haven't asked.
The
free knitting patterns on this site are for
your own personal, non-commercial use. Any further
use requires my explicit permission. This means
if you wish to use them for charity, group projects,
teaching, or anything other than to knit for
yourself or a gift, you must write
me to ask permission. (I'm quite agreeable,
I just like to know what you're up to with my
patterns.) Regarding
images and hotlinking: unless you ask permission,
it's not permitted.If you're using a pattern
for a knit-along or somesuch, then please write
to ask permission, and it'll be fine with me
as long as it isn't eating my badnwidth. Once
it starts using excessive bandwidth, it's not
okay. So just ask, okay?Tif you hotlink or upload
a copy of the image to your own server, you
mustinclude a link back to this website so people
know where it came from. If
I catch you hotlinking or using graphics without
permission, I will change the image to something
that you won't want on your website, I promise
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