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LTK Shipping & Return Policies
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We accepts
payment in the form of checks, money orders, PayPal
and credit card. If you haven’t used PayPal before,
it’s safe, easy, fast and free. You can sign up
at www.paypal.com.
Payment
on all instock orders is due prior to shipping. For
custom orders, we require payment in full before any
work can begin. We apologize for any inconvenience this
may cause, but due to the labor-intensive nature of
our products, we are unable to begin work without payment.
Your
knit item will be custom made for you after you place
your order. Because of the time involved in creating,
knitting and properly blocking your item, your order
will probably take approximately 2 weeks to complete.
Sometimes we are faster than that, and I will do everything
I can to get your order to you as quickly as possible.
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me securely with any major credit card through PayPal! |
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I
really love shipping by US PRIORITY MAIL. It's
quick -- usually just 2 days for delivery, and
the Post Office provides nice secure little
mailers, so there are no hidden costs to the
customer for shipping and packaging supplies.
USPS offers free e-delivery confirmation with
Priority Mail as well. Priority Mail is generally
secure, and we haven't had any problems with
it. Sicne we've had very few problems to date
with priority mail and delivery confirmation,
we do not insist on insurance for packages under
$50. However, we will only replace an item if
delivery tracking shows that the item has not
been delivered.
Some
customers prefer first class mail, especially
if they are just ordering one item. To accommodate
our customers, we offer first class shipping
as an option. Our shopping cart defaults to
Priority Shipping, so if you prefer first-class,
please let me know and I will adjust your total.
However, please be aware that in this case,
we will insist on mail insurance to protect
both ourselves and our customers.
We
love having happy customers on every continent.
If you are outside the Us, we prefer shipping
via USPS Global Priority, and I will adjust
your order to reflect that charge. You will
only be charged for actual shipping. Insurance
is required on international orders.
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| I want my customers to be completely
happy with their Little Turtle Knits products.
I hope you will contact me in the event you
have a problem after receiving your order, although
problems to date have been extremely few. Because
we are a custom order business, and a very small
one at that, it is difficult for us to accept
exchanges or refunds if you change your mind.
No returns will be accepted without prior authorization
(via email) from me. Once a custom order is
begun, there will be a percentage-based labor
fee if you change your mind for any reason.
Please ask us before ordering if you have any
questions to avoid disappointment when your
order arrives. As a custom design, custom order
business, we will try to work out any problems
you have, at our discretion. But please respect
our position as a small work at home mama business.
We cannot accept returns or offer
exchanges on items that have been used, washed
and/or worn. We also cannot accept returns or
exchanges on patterns.
Our primary goal at Little Turtle
is to have happy customers, so please let us
know how we can assist you.
If you have any questions, please contact me.
I welcome any suggestions you have about this
site and improvements you would like to see.
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| copyright
policies |
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website is protected by copyright, and all rights
are reserved. That means everything- images, text,
patterns, the whole shebang. Don't use it if you
haven't asked.
The
free knitting patterns on this site are for
your own personal, non-commercial use. Any further
use requires my explicit permission. This means
if you wish to use them for charity, group projects,
teaching, or anything other than to knit for
yourself or a gift, you must write
me to ask permission. (I'm quite agreeable,
I just like to know what you're up to with my
patterns.)
Regarding
images and hotlinking: unless you ask permission,
it's not permitted.If you're using a pattern
for a knit-along or somesuch, then please write
to ask permission, and it'll be fine with me
as long as it isn't eating my badnwidth. Once
it starts using excessive bandwidth, it's not
okay. So just ask, okay?Tif you hotlink or upload
a copy of the image to your own server, you
mustinclude a link back to this website so people
know where it came from. If
I catch you hotlinking or using graphics without
permission, I will change the image to something
that you won't want on your website, I promise
;)
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| privacy policies
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Little
Turtle Knits will not sell, share or otherwise
use your personal information with any othside
party. |
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| contact us:info@littleturtleknits.com
314 edgemore road secane, pa 19018
All content (including graphics, pictures, patterns and text)
on this site are the sole property of Little
Turtle Knits. Permission is required before
copying, distributing or otherwise using any
material. All content is for non-commerical,
personal use only. © 2001-2003 little turtle
knits
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